ace219 is committed to protecting your personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and the regulations issued by the National Privacy Commission (NPC). This Privacy Policy explains what data we collect from you, why we collect it, how we use it, and the rights you hold over your personal information as an ace219 account holder.
Six commitments that define how ace219 handles your personal data. The full policy below governs in all cases.
ace219 processes all personal data in compliance with Republic Act 10173 — the Data Privacy Act of 2012 — and the implementing rules and regulations issued by the National Privacy Commission. Your rights as a Philippine data subject are fully recognized and enforceable under this Policy.
ace219 applies data minimization principles — we collect only the personal information necessary to operate your Account, process transactions, verify your identity, and comply with applicable regulatory obligations. We do not collect personal data speculatively or for purposes we cannot substantiate.
ace219 does not sell, rent, or trade your personal information to third-party marketers. Data shared with service providers and partners is governed by strict contractual data processing agreements that limit use to the specific purpose for which the data was shared.
All data transmitted between your device and ace219 is protected by SSL/TLS encryption. Stored personal data is maintained on secure servers with access controls, encryption at rest, and regular security auditing. We maintain technical and organizational measures proportionate to the risk level of the data processed.
Under the Philippine Data Privacy Act, you have the right to access, correct, erase, object to processing, and port your personal data. ace219 provides clear mechanisms to exercise each of these rights through the Account settings dashboard or by contacting our Data Protection Officer directly.
In the event of a personal data breach that is likely to result in serious harm to any affected individual, ace219 will notify the National Privacy Commission and affected data subjects within 72 hours of becoming aware of the breach, in compliance with NPC Circular 16-03 breach notification requirements.
This Privacy Policy governs the collection, use, storage, disclosure, and protection of personal information by ace219 ("ace219," "we," "us") in connection with the operation of the ace219 online casino and sports betting platform accessible at ace219.club.
ace219 is the Data Controller in respect of all personal information processed under this Policy. As Data Controller, ace219 determines the purposes and means by which personal data is processed, and bears the obligations of a personal information controller as defined under the Philippine Data Privacy Act of 2012 (RA 10173).
This Policy applies to all individuals who:
This Policy does not apply to websites, applications, or services operated by third parties that may be linked from or integrated with the ace219 Platform. Those third parties maintain their own privacy policies for which ace219 bears no responsibility.
ace219 collects personal data through several channels, including direct submission by you during registration and account use, automated collection through the Platform's technical infrastructure, and — where applicable — third-party verification services. The categories of personal data collected are detailed below.
| Category | Data Elements | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, government ID type and number (PhilSys, UMID, driver's licence, passport, or SSS ID) | KYC submission form; document upload |
| Contact Data | Philippine mobile number (+63), email address (if provided) | Registration form; account settings |
| Financial Data | GCash number, PayMaya number, bank account name and number (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records | Payment forms; transaction processing systems |
| Account & Gaming Data | Username, account balance, wagering history, game session logs, bonus credit history, VIP tier status | Platform systems; game servers |
| Technical Data | IP address, device type and model, operating system, browser type, session timestamps, login location data | Automated server logs; browser data |
| Communications Data | Live chat transcripts, support ticket content, SMS OTP logs | Customer support systems |
| Responsible Gaming Data | Deposit limit settings, self-exclusion status, session timer preferences, responsible gaming tool usage history | Account settings; responsible gaming module |
ace219 does not knowingly collect sensitive personal information beyond what is necessary for identity verification and regulatory compliance. Where government ID documents are submitted for KYC, only the data elements required for verification are retained — ace219 does not store full copies of document images beyond the period required by applicable anti-money laundering record-keeping obligations.
ace219 processes your personal data for the following specific and legitimate purposes:
Under the Philippine Data Privacy Act of 2012, ace219 processes personal information only when a valid legal basis exists. The applicable legal basis for each processing purpose is as follows:
ace219 does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Your personal data may be shared with the following categories of recipients only to the extent necessary for the stated purpose:
All third-party data processors engaged by ace219 are required by contract to: (a) process personal data only on ace219's documented instructions; (b) implement appropriate technical and organizational security measures; and (c) comply with applicable Philippine data protection law.
ace219 retains personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of Account + 5 years after closure | PAGCOR regulatory requirements; AMLA record-keeping |
| Financial Transaction Records | 10 years from transaction date | Anti-Money Laundering Act of 2001 (RA 9160 as amended) |
| KYC Documents | 5 years after Account closure | PAGCOR and AMLC requirements |
| Gaming & Wagering History | Duration of Account + 2 years | Dispute resolution; regulatory audit capability |
| Customer Support Records | 3 years from last interaction | Dispute resolution; quality assurance |
| Technical & Log Data | 12 months | Security monitoring; fraud investigation |
| Marketing Consent Records | Until consent withdrawn + 1 year | Consent accountability requirement |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with ace219's data disposal procedures, unless continued retention is required by a specific legal hold or ongoing regulatory investigation.
ace219 implements a range of technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, and destruction. These measures include:
While ace219 takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the security of your own Account credentials and reporting any suspected unauthorized access to ace219 support immediately.
The ace219 Platform uses cookies and similar tracking technologies to operate certain Platform features, remember your preferences, and collect aggregated usage analytics. The following categories of cookies are used:
Most web browsers allow you to control cookies through browser settings, including the ability to delete existing cookies and block future cookies from specific sites. Blocking essential cookies will prevent you from logging into your ace219 Account and using Platform features that require session management.
ace219 does not knowingly collect or process personal information from individuals under the age of 21. The Platform is strictly for adults who meet the 21-year age requirement under Philippine gaming regulations. Registration requires confirmation of age, and KYC verification confirms age through government-issued identification before full Account access is granted.
If ace219 becomes aware that personal data has been collected from an individual who is under 21 years of age, that Account will be immediately suspended and the personal data will be deleted as soon as practicable, except to the extent that retention is required to comply with applicable legal obligations or to investigate the circumstances of the minor's access.
If you believe that ace219 may hold personal data about a minor, please contact our Data Protection Officer immediately using the contact details in Section 14.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ace219:
You have the right to obtain confirmation of whether ace219 holds personal data about you and, if so, to receive a copy of that data together with information about the purposes of processing, the categories of data held, and the recipients with whom it has been shared. Access requests are processed within 15 business days of verified receipt.
You have the right to request correction of inaccurate or incomplete personal data held by ace219. You may update certain Account details (such as contact information) directly through the Account settings dashboard. Corrections to identity data on file require submission of updated KYC documentation.
You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have validly withdrawn consent and no other legal basis for processing exists. This right is subject to ace219's regulatory retention obligations — data required to be held under PAGCOR, AMLA, or NPC requirements cannot be deleted during the mandatory retention period.
You have the right to object to processing of your personal data where that processing is based on ace219's legitimate interests. You also have the right to object to processing for direct marketing purposes at any time, without needing to provide a reason. See Section 12 for marketing opt-out instructions.
Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible.
In certain circumstances — for example, where you contest the accuracy of data held, or where processing is unlawful but you prefer restriction over erasure — you may request that ace219 limit its processing of your personal data to storage only, pending resolution of the matter.
Some of ace219's game providers and technology service partners are based outside the Philippines. Where your personal data is transferred to a recipient in another country, ace219 ensures that the transfer is subject to appropriate safeguards, which may include:
ace219 does not transfer personal data to jurisdictions that do not offer an adequate level of protection without first implementing appropriate contractual safeguards. Details of specific transfers and applicable safeguards may be requested from the Data Protection Officer.
ace219 may send you promotional communications including information about bonuses, new game releases, VIP tier updates, and special offers via SMS to your registered Philippine mobile number and, where provided, by email. These communications are sent on the basis of your use of the Platform and your implicit interest in the services provided.
Opting Out: You may opt out of marketing communications at any time by:
Opting out of marketing communications will not affect your receipt of transactional and account-related communications — including deposit confirmations, withdrawal notifications, OTP messages, and important account security alerts — which are sent regardless of marketing preferences as they are necessary for account operation.
ace219 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes — those that substantially affect how your personal data is used or your rights as a data subject — will be communicated to registered Players via SMS notification to the registered mobile number at least seven (7) calendar days before the amended Policy takes effect.
The current effective version of this Privacy Policy will always be available at ace219.club/privacy-policy. The "Last Updated" date at the top of this document reflects the date of the most recent revision. Your continued use of the ace219 Platform after an amendment takes effect constitutes your acknowledgment of the updated Policy.
If you do not agree to material changes to this Privacy Policy, you should cease using the Platform and contact ace219 support to close your Account.
ace219 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act of 2012 and this Privacy Policy. The DPO is the appropriate contact for all data rights requests, privacy concerns, and inquiries regarding ace219's data processing practices.
ace219 Data Protection Officer
Email: [email protected]
Subject line: "Data Rights Request" or "Privacy Inquiry"
Response time: Within 15 business days of verified receipt
Availability: Customer support team available 24/7 for preliminary inquiries
If you are unsatisfied with ace219's response to a privacy concern or data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the Philippine government authority responsible for the enforcement of the Data Privacy Act of 2012.
Privacy at ace219 is not a checkbox — it's how the platform operates. Your PHP transactions, your identity documents, and your gaming history are handled with the security and respect the Philippine Data Privacy Act requires.
Must be 21 years of age or older. ace219 operates in compliance with applicable Philippine gaming and data protection regulations. See our Terms & Conditions and Responsible Gaming pages for additional information.